YOUR INFORMATION

Privacy, in plain language.

Effective October 28, 2026. Operator: Kevin Wang. Support and privacy contact: help@claridose.app. This policy covers the public launch list and the Claridose app features described below.

The launch list

We store your email address, signup time, consent version, a random signup identifier, email-confirmation time, and welcome-email delivery status to manage the launch list. New signups receive a welcome email with a confirmation link. Only confirmed addresses are included in the launch-update mailing list. Joining the list does not create an app account. We do not ask for medications, diagnoses, pharmacy details, or health information on this website.

Your email stays on the launch list until you unsubscribe or 12 months after the Claridose app launches, whichever comes first. You can unsubscribe using your private link shown after signup or included in a launch email. Unsubscribing deletes the active signup record and its queued welcome email. An email already handed to the delivery provider cannot be recalled. Exported mailing lists must be refreshed before sending and deleted after use.

The site uses ChatGPT Sites and Cloudflare-hosted database services for hosting and durable storage. For spam protection, we temporarily store a keyed, hourly-changing identifier derived from the request IP address and an attempt count; we do not store the raw IP address in the waitlist database. These counters expire within two hours and are purged on subsequent signup, unsubscribe, export, or email-queue requests. Hosting providers may separately process request logs and access cookies under their own policies. This site adds no advertising trackers or analytics cookies.

The public launch list does not require a ChatGPT or Claridose account. Resend delivers the welcome email and processes the recipient address, email content, confirmation and unsubscribe links, and delivery information. We keep a durable copy of the welcome email while your signup is active so temporary delivery failures can be retried. We do not add open-tracking pixels or enable click tracking for these emails. No medication records are shared with Resend. Provider message logs and suppression records have their own retention periods under Resend’s policies. Cloudflare D1 may retain database recovery history for up to 30 days, depending on the hosting plan; deleting an active signup does not immediately erase those backups.

Free tracking on your device

Claridose Free can be used without creating an account. Medication records, schedules, dose history, and related preferences are stored on your device. Device backups, exports you create, and information shown on widgets or your Lock Screen may contain sensitive information. Your Apple and device settings determine how device backups and previews are handled.

Accounts and optional cloud sync

If you create an account, Supabase processes your email, authentication credentials, account identifier, and session information. With Plus cloud sync, Claridose sends account-linked medication names, dose schedules, dose records and history, label text, medication images, pharmacy and refill preferences, and subscription-access information to Supabase to synchronize your records. Records may remain in the cloud after Plus expires; ending a subscription does not delete your account.

Care Circle shared records

A Plus organizer can create a separate care record and invite helpers using their email addresses. Only share someone’s information with appropriate permission. Invited members can see shared medication names, doses, schedules, recorded outcomes, member names and handoffs, and reported and saved timestamps. Corrections keep an attributed history. Personal medication records are not automatically shared. Members can export shared records, so removing access cannot erase copies they already saved. Deleting an organizer account deletes its Care Circle; attribution in another organizer’s shared history is anonymized while that care record remains.

Photos, label scanning, and permissions

Label recognition uses Apple’s Vision framework on your device. Review and confirm the extracted information before saving it. Saved label text and medication images can subsequently be synchronized as part of Plus cloud sync. Camera and photo access are used when you choose to provide an image. Reminder, widget, Live Activity, and optional check-in features use relevant iOS permissions and system services. Review your Lock Screen settings if you do not want medication information visible there.

Purchases

Apple processes App Store purchases. RevenueCat processes app-user and purchase identifiers, subscription status, and transaction information to manage Plus access. You can purchase personal Plus features without a Claridose account; RevenueCat uses an anonymous app identifier in that case. Connecting an account can link the purchase. Restoring with the same Apple Account can transfer paid access between Claridose accounts; their medication records remain separate. Claridose’s server checks subscription status and stores the resulting entitlement in Supabase. We do not send medication records to RevenueCat, and Claridose does not receive your full payment-card details.

Export, deletion, and retention

You can export your records from the app. You control where the export is saved or shared. For signed-in accounts, Settings → Delete account verifies your password and requests deletion of your Supabase account and associated active cloud records, as well as RevenueCat customer deletion. The app clears the current account’s records, photos, preferences, and reminder surfaces on the current device. Other devices’ offline copies and exports you previously created must be removed separately.

Deleting your account does not cancel an Apple subscription. Manage subscriptions through Apple. Provider backups, security logs, transaction records, and legally required records may have separate retention periods. If you contact help@claridose.app, your email address and message are stored in our support mailbox and used to respond and follow up on your request. We retain correspondence while needed for that support purpose and any related dispute or obligation. You may ask us to delete it by emailing the same address. Provider-controlled backups, security logs and required transaction records are handled under the provider policies linked below. We do not promise that deletion immediately erases every provider backup.

How information is used and shared

Information is used to operate the features you request, maintain accounts and subscription access, prevent abuse, respond to support requests, and send launch updates when you opt in. It is shared with the providers needed for those purposes. The implemented app and site do not contain advertising integrations or a feature that sells medication records. Service providers may process data in countries other than your own.

Read more about our providers: Supabase, RevenueCat, Apple, OpenAI, Resend, and Cloudflare. Their policies do not replace this explanation of how Claridose uses your information.

Questions and changes

Contact: help@claridose.app. Do not send medication lists or prescription images in an initial support request. This page will show a new effective date when its policy changes. Material changes to the launch-list use of your email will require appropriate notice or consent.