A LITTLE HELP

Claridose support.

Help with your records, reminders, account, or subscription.

Unsure whether you took a dose?

Claridose shows what you recorded; it cannot confirm that you physically took a medication. Use “not sure” to preserve that uncertainty, and ask your pharmacist or clinician what to do next. Don’t use the app to decide whether to take an additional dose.

A reminder didn’t appear

Check Claridose’s notification permissions in iPhone Settings, then review Focus, notification summaries, and your medication schedule. Widget and Live Activity updates also depend on iOS and device state. A reminder is not proof that a dose was taken.

Recover or export records

Free records are stored locally. Export before removing the app or changing devices. Plus can sync saved records when you sign in; confirm sync has completed before relying on another device. We cannot recover a permanently deleted account or an export you removed.

Manage Plus or request a refund

Manage renewal in Apple Subscriptions. For a purchase refund request, use Apple’s Report a Problem. Restore purchases in Claridose when needed. Apple handles billing and refund decisions.

Delete your account

In the signed-in app, open Settings → Delete account. Review the details, enter your password, and confirm. Account deletion does not cancel your Apple subscription. Exports and other devices’ offline records are separate copies.

Leave the launch list

Use your saved unsubscribe link or the link in a launch email. Unsubscribe information.

About refills

Refill status is a personal record. A refill action in Claridose does not establish that a pharmacy received or filled an order. Contact your pharmacy to confirm.

Read the privacy policy